MyDigiStamp Terms of Service

Last updated: 2026-10-04 Service provider: Izabela Banachiewicz (sole trader, UK), trading as MyDigiStamp Business address: 108 Wood Lane, West Bromwich, B70 9PX, United Kingdom Contact: contact@mydigistamp.com

1. About the service

MyDigiStamp provides a digital loyalty-card platform for small businesses (cafés, salons, gyms, shops). Business owners register, customise their program, and share a QR code so their end customers collect stamps and redeem rewards. The service is strictly B2B — only businesses may register as paying customers.

2. Account and eligibility

You must be at least 18 years old and legally able to run a business in the United Kingdom (or your country of operation). You must provide accurate contact and business information and keep it up to date.

3. Free trial — new model (2026-10-05 onwards)

New accounts get a 30-day free trial on any plan — Starter, Unlimited or Premium. No credit card is required to start. At signup you choose which plan you want to try; during the trial you have full access to every feature of your chosen plan (Starter is capped at 100 customers, Unlimited and Premium have no cap).

You can change your trial plan at any time from the Billing page while the trial is active, free of charge, without a card.

We send you email reminders 7 days, 3 days, and on the day your trial ends. Each reminder shows the plan you were trying, the monthly price, and a one-click "Add payment method" button.

After the 30-day trial ends you get 3 additional days of grace — all stamping features still work. If you do not add a payment method within the grace window, your account is paused: new stamps and new customers are blocked, but you keep full access to the Billing panel, your data export (CSV and JSON — a right under UK GDPR) and the logout button. Your account, customer cards and visit history remain visible and resume instantly when you add a payment method.

4. Subscriptions and billing

• Paid plans are monthly subscriptions managed through Stripe Checkout. You add your payment card securely in Stripe when you choose a plan.
• If you add your card during your trial with more than 48 hours remaining, your first payment is taken on the day your trial ends. If less than 48 hours remain, or your trial has already ended, your first payment is taken immediately.
• Subscriptions auto-renew monthly until you cancel.
• You can cancel any time via the Stripe portal (Billing → Manage / Cancel). Access continues until the end of the current billing period.

5. Failed payments

If a payment fails, Stripe retries automatically on its default schedule (typically 3–4 attempts over about a week). We send you an email on the first failure.

If Stripe cancels your subscription because all retries failed, your account enters a 3-day grace period: a red banner appears, you receive an email, and all features still work. After 3 days, new stamps and new customers are paused. Your account, customer cards and visit history remain visible. Access is restored as soon as you pick a plan and the payment succeeds in the Stripe portal or Billing page.

6. Price changes

We may change prices with at least 30 days' email notice. If you do not agree with a new price, you can cancel before it takes effect without charge. [LAWYER — confirm 30-day notice sufficient for UK CMA guidance.]

7. VAT

MyDigiStamp is not VAT-registered, so no VAT is charged. [LAWYER — add UK threshold note if required.]

8. Refunds and cancellation

No refunds for partial months. You can cancel any time in the Stripe portal; access continues until the end of the current billing period. [LAWYER — verify against UK Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 for B2B digital services.]

9. Your role as the loyalty-program owner

• You alone are responsible for honouring the rewards you promise to your customers. MyDigiStamp provides the stamping infrastructure; we do not warrant that any specific reward will be delivered.
• You alone are responsible for complying with your local laws (consumer-protection, advertising, promotions, VAT if applicable to your rewards, etc.).
• You act as the data controller of your end customers' data. MyDigiStamp acts as your data processor. See the Data Processing Agreement (DPA) for details.

10. Referral programs

10.1 Customer referrals

Your customers can refer their friends via the referral link on their loyalty card. When referred friends join and reach a stamp milestone configured by you, the referring customer earns bonus stamps on their card. The exact mechanics are configured in your Settings.

10.2 Business referrals (+1 free month)

Each business account gets a unique referral code. When another business signs up using your code and pays their first monthly invoice successfully, your account automatically receives one free month of your current plan, applied as a Stripe credit on your next invoice. Only the referring business gets the bonus — not the referred business. No cash equivalent. We may update anti-abuse limits with notice.

11. E-commerce integration (Premium plan)

• Online stamps are provisionally added when an order webhook fires from Shopify / WooCommerce.
• Each business owner sets a refund window (quarantine_days, 0–90 days — default 7).
• If the order is refunded within that window, the provisional stamp is automatically removed.
• After the window expires without refund, the stamp is finalised and counted toward rewards.

12. Platform changes (§12 — formerly 11.3)

MyDigiStamp reserves the right to change the technical mechanics of the platform (QR format, UI, feature set, platform integrations, admin tools) with 30-day notice by email. Rewards themselves are set by the business owner — MyDigiStamp does not change your rewards. [LAWYER]

13. Acceptable use

You will not: resell MyDigiStamp as your own service, use the service for unlawful loyalty schemes (e.g. gambling-like, fraudulent, deceptive), stamp cards you do not have genuine authority over, abuse rate limits, attempt to extract other owners' customer data, or interfere with security measures.

14. Suspension and termination

We may suspend or terminate an account that breaches these Terms, is used fraudulently, or endangers the service or its users. We will notify you by email where feasible.

You may delete your account at any time from Settings → Delete account. On deletion we erase your account, your customer cards, visits, SMS logs, online-order records and webhook logs. Super-admin audit entries remain as evidence (without end-customer PII).

15. Liability

The service is provided "as is" without warranty of any kind beyond what is required by applicable UK law. We are not liable for lost profits, lost sales, or indirect losses. Our total liability for any claim will not exceed the fees you paid us in the 12 months preceding the claim. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud.

16. Changes to these Terms

We update these Terms as needed. The "Last updated" date reflects the latest change. Material changes are notified by email at least 30 days before taking effect.

17. Governing law

These Terms are governed by the laws of England & Wales, with courts of England & Wales having exclusive jurisdiction.